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Terms of Use

Version: April 2026

1. Purpose

These Terms of Service define the conditions of access to and use of the KairoProject platform, published by Matthieu Guillon EI, available online as a SaaS solution for project management purposes, in individual or organisation mode.

2. Acceptance and Scope

Use of KairoProject implies acceptance of these Terms of Service.

For business customers subject to a contract, signed quotation, or specific conditions, those specific documents take precedence over these Terms of Service in the event of any conflict.

3. Access to the Service and User Account

  • The user must provide accurate, current, and complete information.

  • The user is responsible for maintaining the confidentiality of their credentials and for all actions carried out from their account.

  • KairoProject may impose reasonable verification measures, usage restrictions, or security controls where necessary to protect the service, its data, or other users.

  • Free or trial accounts remain subject to normal and reasonable usage.

4. Subscriptions and Billing

  • The Solo Starter and Solo Pro plans are billed monthly or annually via Stripe, with automatic renewal unless cancelled before the next billing period.

  • Organisation or Enterprise plans may be billed on a per-licence basis, according to the commercial terms accepted by the customer.

  • Unless otherwise stated in a specific offer, any period commenced remains due.

  • Cancellation terminates renewal for the following period. The exact effects of subscription termination or workspace closure may depend on the type of plan and the data still present in the service.

5. Hosted Data and Confidentiality

  • The application data of the service is hosted within the Firebase / Google Cloud infrastructure used by KairoProject, in particular Firestore for the primary database.

  • KairoProject implements access controls, export and deletion mechanisms, and audit logging for sensitive operations.

  • Other users have no access to a company's data beyond the rights explicitly granted to them.

  • The publisher retains strictly governed technical administrator access for legitimate support, maintenance, security, abuse prevention, and legal compliance purposes.

  • The conditions governing the processing of personal data are detailed in the Privacy Policy and associated GDPR documents.

6. Backup, Export and Restoration

  • KairoProject provides data export mechanisms for certain service data, in particular for organisations where an export function is available for the relevant workspace.

  • The backup and restoration of the data infrastructure relies primarily on the capabilities and services operated on Firebase / Google Cloud.

  • KairoProject implements reasonable operational, verification, and restoration procedures in light of its architecture, but does not guarantee instantaneous recovery or a perfect restoration to the exact state preceding any incident.

  • Where the customer deems it necessary for their own business continuity, they remain responsible for performing and retaining their own exports or working copies using the features made available.

7. AI, Predictions and Functional Limitations

  • Certain features of KairoProject rely on artificial intelligence processing, assisted generation, analysis, or prediction.

  • These features are intended to assist the user in managing their projects. They do not constitute professional advice, a guarantee of results, or a commitment as to the accuracy, completeness, or suitability of the outputs produced.

  • Outputs from AI or ML functions must be verified, interpreted, and validated by the user before any business, contractual, operational, or financial decision is made.

  • KairoProject shall not be held liable for any decision made by a user based solely on a result generated, estimated, or suggested by the service.

8. Permitted and Prohibited Uses

The user retains ownership of the content they import or enter into the service.

The user authorises KairoProject to host, store, process, and transmit such content to the extent necessary for the provision of the service, platform security, support, maintenance, and compliance with legal obligations.

The following are expressly prohibited:

  • use of the service for purposes contrary to applicable laws and regulations;

  • importing, storing, or distributing unlawful content;

  • attempts to gain unauthorised access, circumvent security controls, or perform mass data extraction;

  • use of the service in a manner likely to damage, disrupt, or compromise its normal operation.

9. Service Availability

  • KairoProject is provided on a best-efforts basis.

  • The publisher may temporarily interrupt access to the service for maintenance, updates, corrections, security measures, or infrastructure upgrades.

  • In the event of an incident, KairoProject will make reasonable efforts to restore the service to normal operating conditions.

  • No guarantee is given as to uninterrupted availability, the complete absence of errors, or the complete absence of incidents affecting data or processing.

10. Account Suspension and Closure

KairoProject may suspend or restrict access to all or part of the service in the event of:

  • a clear breach of these Terms of Service;

  • fraudulent, abusive, or service-endangering use;

  • a legal obligation or a request from a competent authority;

  • a serious risk to the integrity of the infrastructure or the confidentiality of data.

Except where legally impossible, in cases of security emergency, or where there is an immediate risk, any suspension will be accompanied by prior or simultaneous notification.

11. Liability

  • KairoProject is bound by a best-efforts obligation in the provision of the service.

  • The publisher shall not be liable for indirect, intangible, or consequential damages, including loss of revenue, loss of business, loss of opportunity, reputational harm, or consequences arising from the misinterpretation of results provided by the service.

  • In the event that KairoProject's liability is established for a proven direct loss, the publisher's total liability is, unless otherwise required by mandatory law, limited to the amounts actually paid by the customer for the service in the twelve months preceding the causative event.

  • This limitation does not apply in cases of gross negligence, wilful misconduct, or where the law prohibits such a limitation.

12. Intellectual Property

The code, trademarks, graphic elements, content provided by KairoProject, and, more generally, all constituent elements of the service remain the exclusive property of the publisher or its partners.

These Terms of Service do not transfer any intellectual property rights to the user, beyond the right of use strictly necessary for normal use of the service.

13. Personal Data Protection

The conditions governing the collection, use, retention, export, and deletion of personal data are detailed in:

  • the Privacy Policy;

  • the GDPR documents made available by KairoProject;

  • where applicable, the specific contractual terms agreed with the customer.

14. Service and Terms Evolution

KairoProject may update the service, its features, integrations, infrastructure, and these Terms of Service, in particular to reflect legal, technical, security, or commercial developments.

The version in force is the one published at the time of consultation or notified to the user.

15. Governing Law and Jurisdiction

These Terms of Service are governed by French law.

Subject to applicable mandatory rules, any dispute relating to their interpretation, performance, or validity falls within the jurisdiction of the competent courts of Lille, France.

Legal Information

The applicable payment terms are those displayed at the time of subscription or set out in the specific conditions signed with the customer.

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